Terms of sale

These terms govern the purchase of TOSVERO olive oil through this website. We have written them as clearly as we can: if anything is unclear, write to us before you order.

1. Who is selling

The products are sold by:

Below, “we” means the seller and “you” means the buyer.

2. Who these terms apply to

These terms apply to all distance sales concluded through the website, under Italian Legislative Decree 206/2005 (the “Consumer Code”) and Legislative Decree 70/2003 on electronic commerce. They are mainly intended for consumers, that is, individuals buying for purposes outside their trade or profession. If you are buying as a business or professional, write to us: some rules (such as the right of withdrawal) do not apply and we will agree the terms directly.

You must be of legal age to order. The applicable terms are those published when you send the order; the date of the latest update is shown at the top of the page and is included in the order message.

3. The products

We sell extra virgin olive oil that we produce ourselves, in the sizes shown on the product page. The main characteristics (category, origin, cultivars, size, best-before date, nutrition information, batch) are those shown on the label and on the product page.

Photos illustrate the product and may differ slightly from the package you receive (for example in bottle shape, label colour or how colours appear on screen). Olive oil is an agricultural product: its colour, aroma and intensity may vary slightly from one harvest and one batch to another.

Production is limited. If a size sells out after you have sent your order, we tell you before confirming it, and you can choose another size or cancel at no cost.

4. Prices

Prices are in euros and include VAT. The shipping cost is shown separately in the cart and in the order summary before you send the order: €8.90 per order, free for orders of €60 or more in products. There are no other extra charges.

The price applied is the one shown on the website when you send the order. In case of an obvious pricing error (for example a typo), we tell you before confirming and you can decide whether to go ahead or cancel.

5. How the contract is concluded

1. Choose the products and fill in the shipping details at checkout.
2. Send the order on WhatsApp or by email with the summary generated by the website. Sending it is an offer to buy and nothing is charged.
3. We confirm the order in writing (WhatsApp or email), normally within one working day, with the final summary and payment instructions. The contract is concluded when you receive our confirmation.

We may decline an order, at no cost to you, for example if a product is unavailable, the details are incomplete or we do not deliver to the destination. Before confirmation you can correct or cancel the order simply by writing to us. The contract is concluded in Italian. We keep a copy of the order and of the confirmation; the confirmation you receive is your copy on a durable medium.

6. Payment

You can pay by:

• payment link (credit or debit card, Apple Pay, Google Pay), handled by an authorised payment service provider. Your card details are entered only on the provider's secure page and are never visible to or stored by us;
• bank transfer to the account details given in the confirmation, quoting the order number as the payment reference.

Payment must be made within 5 working days of our confirmation. If we do not receive it by then, the order is cancelled and we let you know. We issue the tax document required by law for every sale.

7. Shipping and delivery

We ship only within Italy, by courier, to the address you give at checkout. The parcel leaves once payment is received and is normally delivered in 3–5 working days; in any case within 30 days of the conclusion of the contract, as required by Article 61 of the Consumer Code. For smaller islands and hard-to-reach places delivery may take a few days longer: if so, we tell you in the confirmation.

If you choose the gift option, we deliver to the recipient's address you give us and can include a card with your message. The risk of loss or damage passes to you (or to the recipient) on delivery.

On delivery, check that the parcel is intact. If it is visibly damaged, accept it “with reservation”, noting the damage with the courier, and write to us, if possible within 8 days, with a photo of the parcel and the bottles: we will send a replacement straight away or refund you. This request only helps us handle the claim with the courier quickly and in no way limits your statutory warranty rights (see section 9).

If delivery fails because of a wrong address or because the parcel is not collected, the courier returns it to us: we contact you to arrange a new delivery, at your expense, or to refund the price of the products.

8. Right of withdrawal

If you are a consumer you have the right to withdraw from the contract, without giving any reason, within 14 days of the day on which you (or a person you designate, other than the courier) receive the products. If the order includes several bottles delivered separately, the period runs from delivery of the last one.

When withdrawal does not apply

Olive oil is a food product. Under Article 59(1)(e) of the Consumer Code, the right of withdrawal does not apply to bottles that have been opened or whose seal has been removed after delivery, because for health and hygiene reasons they cannot be returned and resold. Withdrawal therefore applies to intact, sealed bottles.

How to withdraw

Tell us of your decision before the 14 days expire with a clear statement sent by email to info@tosvero.it or on WhatsApp. You may use the withdrawal form below, but you do not have to. We will acknowledge receipt without delay.

Returning the products

You must return the bottles intact and sealed, well packed, to Via della Rimaggina 7, 50012 Bagno a Ripoli (FI), Italia, without undue delay and in any case within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the products, or from inadequate packaging causing breakage in transit.

Refund

We refund all payments received from you, including delivery costs (except any extra costs if you chose a delivery other than the standard one), without undue delay and in any case within 14 days of the day we receive your notice of withdrawal. We may withhold the refund until we have received the bottles or until you have supplied proof of having sent them back, whichever is earlier. We refund using the same means of payment you used, unless agreed otherwise, and at no cost to you. If the withdrawal concerns only part of the order, we refund the returned products, and the delivery costs only if the whole order is returned.

9. Legal guarantee of conformity

As a consumer you benefit from the legal guarantee of conformity under Articles 128 et seq. of the Consumer Code for lack of conformity that becomes apparent within two years of delivery. For a food product this means, for example, a broken or leaking bottle, a product other than the one ordered, or an oil with defects before the best-before date on the label, if stored correctly.

Please tell us about the defect within two months of discovering it, by writing to info@tosvero.it or on WhatsApp, ideally with a photo and the batch number. We offer to replace the product free of charge or, if that is not possible, a price reduction or a refund, as provided by law.

The guarantee does not cover defects caused by incorrect storage after delivery (for example exposure to direct light or heat) or the normal deterioration of taste and aroma after opening or after the best-before date.

10. Storage and use

Store the oil away from light and heat, with the cap tightly closed, and preferably use it by the date on the label. Once the bottle is opened, the oil is at its best in the following months. The nutrition information and label details prevail over any description on the website.

11. Liability

We are not liable for delays or failed deliveries caused by force majeure or otherwise beyond our control (for example strikes, exceptional weather or courier disruption): in such cases we inform you promptly and, if you wish, refund what you have paid. Nothing in these terms limits your rights as a consumer under the law.

12. Personal data

We process the data you give us only to handle your order and meet our legal obligations, as explained in the Privacy policy. The website does not use profiling cookies: details are in the Cookie policy.

13. Complaints and dispute resolution

For any complaint write to info@tosvero.it: we normally reply within 7 working days. We always try to find a solution with you directly. You may also turn to an alternative dispute resolution (ADR) body for consumer disputes listed under Article 141-decies of the Consumer Code, or go to court.

14. Governing law and jurisdiction

The contract is governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction, if located in Italy. If you habitually reside in another European Union country, you keep the protection of the more favourable mandatory rules of that country.

15. Changes

We may update these terms, for example to reflect changes in the law or in our service. Changes apply only to orders sent after the new version is published on the website.

Model withdrawal form

(Annex I, Part B, of the Consumer Code. Complete and return this form only if you wish to withdraw from the contract. You can also copy it into an email or a WhatsApp message.)